+ PRIVACY POLICY

 

We at CRBN take your privacy and the security of your information very seriously. This Policy describes the type of information we collect from you and the steps we take to protect that information. All references in this Policy to “website or sales” include all of our sales channels including at events (trade shows). "Personal Information" as used in this Policy means information that can be used to identify you, directly or indirectly, alone or together with other information also known as 'Personally Identifiable Information' (PII).

 

 

WHAT DOES CRBN DO WITH THE INFORMATION IT COLLECTS?

 

We will only use your information for the purposes for which we have collected it, or the purposes set forth in this Policy, unless you consent otherwise. We will not disclose your PII to third parties other than as described in this Policy, unless you give us consent to do so. We also do not sell or lease your information to third-parties.

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, view the website, or use certain other site features in the following ways:

 

  • To personalize your experience for product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions or inquiry.
  • To ask for ratings and reviews of services or products.
  • To follow up after correspondence (live chat, email or phone inquiries).

 

Use of your Personal, Analytics, and Site Visit Information:

This information helps us operate our website, fulfill orders you place with us, and provide other services, including advertisements, ad serving, and technical support. We also use this information to suggest products and promotions to you, and to send you updates about our company, our events, and our initiatives.

Sharing of Personal, Analytics, and Site Visit Information:

We may share this information with our service providers to assist us with operating our website, selling our products and services, our advertising, and our technical support. We also share Personal Information with third parties to help us provide products and services to you such as fulfilling and delivering orders and processing payments. In these situations, you are using and directing us to intentionally disclose Personal Information so our products and services and your requests can be provided to you.

Legal and Law Enforcement Requests:

We may disclose, at our sole discretion, your Personal, Analytics and Site Visit information as required by Authorities or the law, or to comply with a legally binding request—such as a subpoena, warrant, or similar legally enforceable request for information.

Other Uses and Disclosures:

We may also share and disclose your Personal, Analytics, and Site Visit Information to investigate a possible crime, such as fraud or identity theft.

 

 

WHAT INFORMATION DOES CRBN COLLECT?

 

We collect certain information from you when you share that information with us. For example, When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience and or fulfill your order credentials. We may also collect information from communication by email, phone call, messaging, interactions through social media, and online purchases from our website.

 

Personal Information:

  • We may collect certain personal information you share with us, including, but not limited to, your name, company name, physical address, hometown, telephone number, birthday, gender, and email address.
  • If you create an account with us, we also collect your login and account information, including your username and password.
  • When you purchase products from us, we will additionally collect your billing address and shipping information.
  • We may collect information about your personal preferences including marketing and cookie preferences.

Analytics Information:

We partner with email service providers and marketing partners to better understand your interactions with our website and communications in order to personalize our marketing communications to you. We also partner with Google Analytics to provide insight into our website, and to improve the relevance of advertisements you may receive.

Website Visit Information:

We also collect certain types of non-personal information when you visit our website. By “Site Visit Information” we mean information that does not directly identify you personally. For example, your IP address, device information, unique identifiers, and browser information.

Cumulative Information:

Cumulative Information is information that does not identify you in any way and may be collected when you visit our website. This can occur independent of any information you voluntarily enter. Examples include cookies, pixels and other identifying information.

 

 

DOES CRBN USE COOKIES, PIXELS OR BEACONS?

 

Yes, we do use “Cookies” – which are electronic files that websites place on a visitor’s computer to store information that makes each visit to the site more efficient. We use both “session” and “persistent” cookies on our website. To remove cookies, you may configure your browser to clear all cookies, or configure it to reject cookies whenever you visit a new website. Please consult your browser’s user guide for specific instructions on removing cookies.  

 

“Beacons” are small graphic files with a unique identifier that are used to track a web or mobile site user’s online movements. Unlike cookies, beacons are embedded on websites or in email communications, not downloaded on your computer or device. We also use beacons to better manage and track content on our website and our marketing campaigns, and to better understand your interactions with our website and communications.

 

Pixels are used when someone visits our website and takes an action (for example, buying something), a pixel is triggered and reports this action. This way, we know when a customer took an action after seeing a social media ad. This allows us to be able to reach back out again by using a custom audience to better deliver ads to potential customers. Additionally, if you sign up for our SMS text messaging program, cookies, beacons and or pixels may be used to personalize your experience (Examples include sending you personalized text messages such for sales or shopping cart reminders).

 

 

DOES CRBN COLLECT PAYMENT CARD INFORMATION?

 

Shopify is our online payment processor so your credit or debit card information is never shared with us, and at no point in any transaction do we have access to that information. You can consult Shopify’s Privacy Policy and terms of use to learn more about how they process credit and debit card transactions for a third party.

 

 

CAN I CHOOSE TO STOP RECEIVING MARKETING MESSAGES?

 

If you opt-in, or when you purchase our products, we may send you newsletters and or other messages, including marketing emails, SMS text messages, communication about our products and services, and to alert you to relevant sales and other discount opportunities. You can always choose to stop receiving emails / messages or other communications from us by clicking the “unsubscribe” link at the bottom of any of our email correspondences.

 

To stop receiving SMS text marketing communications from us, you may text "STOP", "END", "CANCEL", "UNSUBSCRIBE", or "QUIT" to a text message. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT to our service you will receive one additional message confirming that your request has been processed. Note - If you unsubscribe from one of our text message programs, you may continue to receive text messages from us through any other programs you have joined until you separately unsubscribe from those programs.

 

You can delete, change, or update your Personal Information at any time by contacting us. We may require you to provide certain information to verify that it is you making the request.

 

 

HOW DOES CRBN PROTECT MY INFORMATION?

 

We take the security of your personal information very seriously. We use reasonable administrative, physical, and technical safeguards to secure the personal information you share with us. Despite these safeguards and our additional efforts to secure your information, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third-parties will not be able to defeat our security, and improperly collect, access, steal, or modify your personal information.  

 

WILL CRBN CHANGE THIS PRIVACY POLICY?

 

Each time you use our website the current version of this Policy will apply. By using our site, you consent to our current website privacy policy. This Policy may be amended from time to time for any reason, and we will post a new Policy on this page. You should consult this Policy regularly for any changes.

 

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