SHIPPING & DELIVERY

CRBN currently offers FREE STANDARD SHIPPING on all orders over $100 (excluding bulk orders) within the US only. Estimated processing and delivery times are available upon checkout. Please be aware, multiple shipping carriers are experiencing delays which may result in extended delivery times.

IMPORTANT: Clearance item sales are final and cannot be returned or exchanged (noted on Item Product Page). No returns or exchanges may be made on promo or free items. Holiday/ Gift purchases exchange deadline extended to January, 17th 2025. Purchases made prior to Black Friday promotional prices are not eligible for price adjustments or returns for credit.

INTERNATIONAL ORDERS: Customers are responsible for all duties and customs fees associated with purchases. Any package rejected due to customs clearance, duties or fees will result in a 20% restocking fee and forfeit shipping costs.

FREQUENTLY ASKED QUESTIONS

Can I change my shipping address after my order has been placed?

- In effort to ship out orders as fast as possible, we do not guarantee changing order addresses. If you need to change your shipping address please email Support@CRBNpaintball.com as soon as possible with your order number, full name and correct shipping address. If you would like to return your order, please visit our (Returns + Exchanges) page.

Can I cancel an order?

- All orders are processed as quickly as possible; once an order has been processed we cannot guarantee cancellation. If you need to cancel your order prior to shipment please email Support@CRBNpaintball.com as soon as possible with your order number, full name. If you need to return any items please wait until you receive the shipment and then visit our (Returns + Exchanges) page.

Can I add or change items on an existing order?

- All orders are processed as quickly as possible; once an order has been processed we cannot guarantee order changes. If you need to alter your order prior to shipment please email Support@CRBNpaintball.com as soon as possible with your order number, full name and what you would like changed. If you would like to order additional items, you are welcome to place another order online and we can package your two orders together! If you need to return any items please wait until you receive the shipment and then visit our (Returns + Exchanges) page.

Where does CRBN ship to?

  • Online CRBN purchases are only available to destinations within the USA at this time. However, you may send fulfillments to forwarding addresses or have friends & family forward packages to receive items in foreign countries.
  • NOTE: Customers are responsible for all duties and customs fees associated with purchases. Any package rejected due to customs clearance, duties or fees will result in a 20% restocking fee and forfeit shipping costs.  

What Carrier will you use to ship my order?

- Online CRBN purchases are shipped via USPS for smaller orders and UPS for larger orders. You may select your preferred service for an additional fee. If not, your email notification with tracking will state which carrier is handling your package.

Where does CRBN ship from?

- All standard gear orders will be processed and shipped from San Diego, California. Custom orders may be shipped separately.

How long are transit times for shipping?

- Transit times are provided at checkout based on customer shipping address. Please note that these timeframes are estimates provided by the carrier and are not guaranteed.

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