CRBN currently offers FREE STANDARD SHIPPING on all orders over $100 (excluding bulk orders) within the US. The estimated processing and delivery time using standard shipping is approximately up to 5 business days depending on customer location. Please be aware, multiple shipping carriers are experiencing COVID-19 and Holiday related delays which may result in extended delivery times.
SHIPPING & DELIVERY
NOTE: Clearance item sales are final and cannot be returned or exchanged (noted on Item Product Page). No returns or exchanges may be made on promo or free items. Holiday/ Gift purchases (11/1/22 - 12/31/22) exchange deadline extended to January, 15th 2023.
FREQUENTLY ASKED QUESTIONS
Can I change my shipping address after my order has been placed?
- In effort to ship out orders as fast as possible, the shipping address cannot be changed after an order has been placed. If you would like to return your order, please visit our (Returns & Exchanges) page.
Can I cancel an order once the order has been placed?
- All orders are processed as quickly as possible; once an order has been placed and payment info has been processed, you cannot cancel your order. If you need to return any items please wait until you receive the shipment and then visit our (Returns & Exchanges) page.
Can I add or change items on an existing order?
- Items cannot be added or changed once an order has been confirmed. Orders are confirmed once the checkout stage is complete and a confirmation notification is sent via email. If you would like to order additional items, you are welcome to place another order online and we can package your two orders together!
Where does CRBN ship to?
- Online CRBN purchases are only available to destinations within the USA at this time. However, you may send fulfillments to forwarding addresses or have friends & family forward packages to receive items in foreign countries. NOTE: Customer is responsible for all duties and customs fees associated with orders.
What Carrier will you use to ship my order?
- Online CRBN purchases are shipped via USPS for smaller orders and UPS for larger orders. You may select your preferred service for an additional fee. If not, your email notification with tracking will state which carrier is handling your package.
Where does CRBN ship from?
- All standard gear orders will be processed and shipped from San Diego, California. Custom orders may be shipped separately.
How long are transit times for shipping?
- Transit times are provided at checkout based on customer shipping address. Please note that these timeframes are estimates provided by the carrier and are not guaranteed.