If your DRV Loader is not powering on, use the steps below to help identify the cause.

BASIC CHECKS

• Connect the loader to a USB-C wall charger and observe the indicator light
• A solid red light indicates the loader is charging normally
• Check whether the indicator light flickers or does not appear at all when plugged in

INSPECT CONNECTIONS

• Verify that all internal connection wires are properly seated
• Ensure no cables have come loose or are improperly installed

POSSIBLE CAUSES

If the loader still does not power on after completing the steps above, the issue may be related to:

• Battery malfunction
• Main PCB connection or failure

If you continue to experience issues, contact CRBN Support for further diagnosis and assistance.

If your DRV Loader is not feeding consistently, follow the troubleshooting steps below to identify and resolve the issue.

1. VERIFY YOUR SOFTWARE IS UP TO DATE

Ensure your loader is running the latest available software version. Software updates can resolve known feeding and performance issues.

For detailed software update instructions, visit the Software Updates section.

2. CHECK YOUR PAINT

Inspect the paintballs being used:

• Verify the paint is not swollen, dimpled, or out of round
• Remove any broken paint from the loader
• Test with a fresh, high-quality batch of paint if possible

3. AVOID OVERPACKING THE LOADER

For best feeding performance, turn the loader on before loading paint. This allows the loader to pre-load the ball stack and raceway before use.

• Power on the loader first
• Load paintballs into the hopper
• Allow the loader to pre-load the stack automatically
• Avoid forcing additional paint into the shell or overfilling the loader

Overpacking the loader can restrict paint movement and negatively affect feeding performance.

4. VERIFY THE DRIVE SYSTEM IS INSTALLED CORRECTLY

Inspect the drive assembly and confirm all components are properly installed and seated.

• Ensure the drive paddle and assembly are correctly positioned
• Check for any loose or improperly installed components

5. INCREASE THE FORCE SETTING

If feeding issues persist, increase the loader's Force setting to 4 or 5 and retest.

You can adjust the loader's Force setting by navigating the loader's menu to Force on your DRV display.

6. CHECK SPRING TENSION

Improper clutch spring tension can affect feeding consistency and overall loader performance.

STEPS TO CHECK SPRING TENSION

1. Ensure the loader is powered off.
2. Manually rotate the paddle clockwise by hand.
3. Slowly turn the paddle and observe its movement.
4. Listen and feel for the point where the paddle "clicks" or engages as it rotates inside the shell.

This click indicates the clutch engagement zone, which confirms proper spring tension and timing.

REFERENCE EXAMPLE

The image below shows a top-down view of manual paddle rotation. The correct click position is highlighted in the marked zone.

STILL HAVING ISSUES

If the loader continues to feed inconsistently after completing the steps above, contact CRBN Support at support@crbnpaintball.com and include photos or video of the issue to assist with further diagnosis. Providing clear images or a short video of the loader's behavior can help expedite troubleshooting and resolution.

If your DRV Loader is experiencing jams, follow the troubleshooting steps below to identify and resolve the issue.

1. REMOVE PAINT AND INSPECT THE DRIVE SYSTEM

Empty all paint from the loader and inspect the drive cone and raceway for obstructions.

• Remove any broken paint or shell fragments
• Verify the drive cone rotates freely
• Clean any paint residue before testing again

2. CHECK FOR BROKEN PAINT

Broken or swollen paint can interfere with normal feeding and increase the likelihood of jams.

• Inspect the loader for broken paint
• Thoroughly clean the interior if paint is present
• Test with a fresh batch of paint if available

3. VERIFY YOUR SOFTWARE IS UP TO DATE

Ensure your loader is running the latest available software version. Software updates may improve feeding performance and resolve known issues.

4. RESET THE ANGLE SENSOR

An improperly calibrated Angle Sensor can affect loader operation.

• Perform an Angle Sensor reset using the video below for guidance
• Retest the loader after calibration is complete

5. INCREASE THE FORCE SETTING

Set the loader's Force setting to 4 or 5 and test again.

You can adjust the loader's Force setting by navigating the loader's menu to Force on your DRV display.

Higher force settings can help maintain consistent feeding in challenging conditions or with difficult paint.

6. TEST WITH FRESH PAINT

Paint quality has a significant impact on feeding performance.

• Avoid brittle, swollen, or out-of-round paint
• Test with a fresh, high-quality batch of paintballs

STILL HAVING ISSUES?

If the loader continues to jam after completing the steps above, contact CRBN Support at support@crbnpaintball.com and include photos or video of the issue to assist with further diagnosis.

If your DRV display is not functioning properly, use the steps below to help identify the issue.

1. VERIFY YOUR SOFTWARE VERSION

Ensure your loader is running the latest available Display PCB software version. Software updates can resolve certain display-related issues and improve overall system performance.

2. DOCUMENT THE ISSUE

Before contacting support, gather as much information as possible about the problem.

Helpful information includes:

• Photos of the display or affected component
• Video showing the issue occurring
• A description of when the problem started and any recent changes or updates

3. CONTACT CRBN SUPPORT

If the issue persists after verifying your software version, contact CRBN Support at support@crbnpaintball.com.

Please include:

• Photos or video of the issue
• Your loader model and display version
• A description of the problem and any troubleshooting steps already performed

IMPORTANT NOTE

If the display is not functioning, the DRV Loader may still operate normally using its default settings.

The loader will continue to function at Force 3 (Standard Mode) even if the display is no longer operational.

Depending on the cause of the issue, CRBN Support can assist with additional troubleshooting, repair, or replacement options.

DRV SOFTWARE ARCHITECTURE

The DRV Loader utilizes two independent PCB (Printed Circut Board) assemblies, each with their own dedicated software.

Main PCB
Located beneath the loader body, the Main PCB controls motor operation, loading performance, and anti-jam functionality.

Display PCB
Located within the display assembly, the Display PCB manages player information, timer functions, settings, and user interface features.

Software updates for the Display PCB can be performed by the user using the procedures outlined below. Updates for the Main PCB require specialized programming equipment and are available exclusively at select event service locations, including NXL events.

Current software versions for both PCBs can be viewed in the display menu under About.

SMART DISPLAY (USB-C) UPDATE INSTRUCTIONS

All DRV 200 and DRV 250 Loaders ship with the latest DRV Display PCB (Printed Circut Board) Software installed. No updates are currently available.

Your DRV Loader version can be identified by your display type. See the Identify Your Loader section by clicking here.

ORIGINAL DISPLAY (MICRO USB) UPDATE INSTRUCTIONS

Stay current with the latest Original Display PCB (Printed Circut Board) Software and feature enhancements. Download the Original Display PCB Software v1.1.18 and the corresponding update instructions by clicking the orange button below labeled Download.

After downloading the files, open your Downloads folder, locate the DRV update package, and select the appropriate instructions for your operating system (Mac or PC) to begin the update process. For more guidance, watch the step-by-step instructional video below.

Note: These instructions apply to the Display PCB only. Main PCB updates require specialized programming equipment and are available exclusively at select event service locations, including NXL events.

Your DRV Loader version can be identified by your display type. See the Identify Your Loader section by clicking here.

You can identify your DRV Loader version by determining which display is installed on your loader.

To identify your display version:

1. Remove the inner tray from the loader.
2. Inspect the connector located on the top of the display housing.

• Smart Display — Uses a USB-C connector.
• Original Display — Uses a Micro USB connector.

For detailed instructions and photos, visit the Identify Your Loader section.

WHAT IS NORMAL DRV LOADER BEHAVIOR?

Under normal operation, the DRV Loader should:

• Power on quickly
• Feed paint consistently
• Respond smoothly to user input
• Operate with minimal delay

Minor variations in sound, feed rate, or motor feel are normal and may vary based on paint condition, battery level, and rate of fire.

WHAT IS NORMAL MOTOR BEHAVIOR?

Motor operation depends on your display version and the software installed on the Main PCB.

Smart Display (USB-C) — The motor operates using a continuous spin feeding profile and ships with the latest Main PCB software pre-installed.

Original Display (Micro USB) — The motor operates using a pulsed feeding profile during normal operation. If an Original Display loader has received the latest Main PCB software during a service event, the motor will also operate using the continuous spin feeding profile.

WHAT IS THE DIFFERENCE BETWEEN PULSED AND CONTINUOUS MOTOR OPERATION?

The primary difference is the timing of the automatic anti-jam feature.

• Continuous spin operation engages the anti-jam system slightly faster.
• Pulsed operation engages the anti-jam system slightly later.

Overall feeding performance remains comparable between both operating profiles.

WHEN SHOULD I TROUBLESHOOT?

Minor differences in motor sound, vibration, or feel are normal.

If you experience any of the following, refer to the Troubleshooting section:

• Inconsistent feeding
• Failure to power on
• Frequent jams
• Unexpected motor behavior
• Display or input issues

The DRV Loader charges through its USB-C charging port using a USB-C cable connected to a wall power source.

During charging, the charging indicator light will illuminate red. Once the battery reaches a full charge, the indicator light will turn off. This is normal and indicates that charging is complete.

The battery level displayed on the loader is shown in 25% increments (25%, 50%, 75%, and 100%). Depending on usage and battery condition, the displayed percentage may not change immediately during charging or operation.

A fully depleted battery typically requires approximately 2.5 to 3 hours to reach a full charge when connected to a standard wall outlet and appropriate USB power adapter.

To help prevent unintended battery drain, the DRV Loader also includes a configurable Auto Shutdown feature. This feature automatically powers the loader off after a period of inactivity, helping protect battery life if the loader is accidentally left on or activated while stored in a gear bag.

Auto Shutdown settings can be adjusted by navigating the loader's menu to Shutdown on your DRV display.

If your loader is not charging, the charging indicator behaves differently than described above, or battery life appears unusually short, refer to the Troubleshooting section for additional guidance.

For optimal performance and battery longevity, recharge your DRV Loader when the battery voltage approaches 3.6V.

Battery percentage is displayed in 25% increments and may not always accurately reflect the remaining charge. For the most reliable indication of battery status, monitor the battery voltage shown in the loader's display menu.

As a general guideline:

• Above 3.6V – Battery charge is typically sufficient for continued use.
• Around 3.6V – Recommended time to recharge.
• Below 3.6V – Recharge the battery as soon as practical to ensure consistent loader performance.

The example below shows the location of the battery voltage reading on the loader display. The voltage value is highlighted with an orange circle.

Checking spring tension helps verify proper paddle clutch engagement and consistent feed control.

STEPS TO CHECK SPRING TENSION

1. Ensure the loader is powered off.
2. Manually rotate the paddle clockwise by hand.
3. Slowly turn the paddle and observe its movement.
4. Listen and feel for the point where the paddle “clicks” or engages as it rotates inside the shell.

This “click” indicates the clutch engagement zone, which confirms proper spring tension and timing.

REFERENCE EXAMPLE

The image below shows a top-down view of manual paddle rotation. The correct click position is highlighted in the marked zone.

Yes. A variety of replacement parts and accessories are available for the DRV Loader.

Before purchasing replacement parts, we recommend contacting CRBN Support to determine whether your loader may qualify for warranty coverage. In some cases, replacement components may be provided under warranty.

To view available replacement parts and accessories, visit the DRV Loader Replacement Parts page.

Yes. Replacement shells are available through warranty support.

If your DRV Loader shell is damaged or defective, contact CRBN Support to determine eligibility for a warranty replacement. Approved warranty claims may include shell replacement or full unit service depending on the issue.

To start a warranty review, please submit a claim through the CRBN Warranty page.

To submit a warranty claim for your DRV Loader, please contact CRBN Support and provide the required information below.

STEPS TO SUBMIT A CLAIM

1. Visit the CRBN Warranty Claim page:
   Warranty Claim Form
2. Fill out the support form and include:
   • Proof of purchase (receipt or order confirmation)
   • Photos or videos clearly showing the issue
   • A brief description of the problem
3. Submit your claim for review.

A member of the CRBN Support team will review your submission and follow up with next steps, which may include troubleshooting, repair, or replacement options depending on the issue.

Warranty claims are reviewed on a case-by-case basis to determine the appropriate resolution.

If a claim is approved, CRBN will typically provide either replacement parts or a unit exchange, depending on the nature of the issue and the condition of the loader.

In some cases, additional troubleshooting or inspection may be required before a final warranty decision is made.

To submit a warranty claim for your DRV Loader, please contact CRBN Support and provide the required information below.

STEPS TO SUBMIT A CLAIM

1. Visit the CRBN Warranty Claim page:
   Warranty Claim Form
2. Fill out the support form and include:
   • Proof of purchase (receipt or order confirmation)
   • Photos or videos clearly showing the issue
   • A brief description of the problem
3. Submit your claim for review.

A member of the CRBN Support team will review your submission and follow up with next steps, which may include troubleshooting, repair, or replacement options depending on the issue.

To start a return or exchange for your DRV Loader, please begin by submitting a request through the CRBN Returns & Exchanges page.

STEPS TO BEGIN

1. Submit your return or exchange request through the link above.
2. Provide your order number and required details.
3. Wait for approval and your Return Merchandise Authorization (RMA) number before sending anything back.

IMPORTANT RETURN REQUIREMENTS

• Returns and exchanges must be requested within 30 days of purchase (with receipt).
• Items must be in new condition, with original packaging and tags included.
• An RMA number is required for all returns—packages sent without one will be refused.
• Customers are responsible for return shipping costs.
• Clearance, promotional, and free items are not eligible for return or exchange.

Once your return is received and inspected, the CRBN team will process your exchange or refund based on eligibility and condition of the item.

Shipping responsibility depends on the reason for the return or warranty determination.

In most cases, the customer is responsible for return shipping costs, including standard returns and exchanges. Shipping charges are also non-refundable.

For warranty claims, shipping responsibility may vary depending on the specific issue and the outcome of the warranty review. If a claim is approved, CRBN Support will provide guidance on next steps and any applicable coverage.

IMPORTANT NOTES

• An RMA (Return Merchandise Authorization) is required before sending any item back
• Returns or exchanges sent without authorization may not be accepted
• Shipping costs are typically the responsibility of the customer unless otherwise stated during the warranty process

For full details, visit the CRBN Returns & Exchanges page.